Legal

Refund Policy

We stand behind our software with a fair refund policy.

🛡️

7-Day Money-Back Guarantee

If you're not completely satisfied with your purchase for any reason, contact us within 7 days for a full refund — no questions asked.

Eligible for Refund

  • Request made within 7 days of purchase
  • Software doesn't work on your operating system
  • Technical issues we cannot resolve within 48 hours
  • Product significantly different from description
  • Accidental duplicate purchase

Not Eligible for Refund

  • Request made after 7 days of purchase
  • More than 50% of device activations used
  • Downloaded and used extensively
  • Change of mind after successful use
  • Violations of license terms

Refund Process

01

Contact Support

Email support@softcraft.in with subject "Refund Request — [Order Number]". Include your order number (from dashboard) and reason for refund.

02

Review (1-2 Business Days)

Our team reviews your request. We may ask for additional information or attempt to resolve the issue before processing a refund.

03

Approval & License Revocation

Once approved, your license key is deactivated immediately. The software will stop functioning on your next license validation.

04

Refund (5-7 Business Days)

Refund is processed to your original payment method via Razorpay. Card refunds take 5-7 days. UPI/bank refunds take 2-3 days.

Need to request a refund?

Email support@softcraft.in with your order number. We respond within 1 business day.